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Person-centred, integrated services - Now it's time to Make it Real - for everyone!

Whose Shoes?® is being used increasingly by NHS and other health providers in the UK.

It provides a powerful tool to explore issues internally (e.g. a team away day) or to work with partners to develop integrated care pathways. It is a great tool for starting the co-production process - getting people together and enabling them to explore the changing landscape of social care and health as equals.

Key benefits / learning outcomes

• learn about the opportunities and challenges of personalisation and the wider transformation agenda
• understand the complexity of creating genuine personalised support which focuses on a person's whole life
• enable key partners to work together as equals!
• understand how change affects different people – step into their shoes!
• explore key concerns in a safe environment - is it possible to improve lives AND save money?
• learn examples of good practice – what are other people doing to make it all work?
• harness creativity to co-produce high quality, cost effective solutions
• move on! – agree SMART actions to ensure it is not 'just another talking shop'

The board version of Whose Shoes?® has been used with cancer and other specialist health professionals; in services for older people, including people with dementia; in housing and Extra Care settings; with people with learning disabilities; and with people with mental health issues.

The University of Wolverhampton has used Whose Shoes?® as a tool to support a major Workforce Transformation project across four Local Authorities (Walsall, Dudley, Sandwell and Wolverhampton) and corresponding Primary Care Trusts. This project set out to encourage culture change through partnership working, shared learning and personalised, seamless service provision. It included developing a care pathway for frail elderly individuals and people with dementia.

This work has helped develop new content for inclusion in the electronic version, developed in partnership with Think Local, Act Personal (TLAP) to support the 'Making It Real' programme.

Here are a few testimonials from different customers and health care / integration projects...